Cynthia Ward, Founder & CEO of Tier One Solutions, and Alison Deutsch, CEO & Owner of Mercury Envelope & Printing, recently sat down for a conversation about leadership with a ‘Values in Action‘ mindset. Cynthia and Alison discuss the importance of supporting diverse suppliers and local communities, as well as
Working with Tier One Solutions has been a game-changer. From flawless installations to timely promotional deliveries, their attention to detail and commitment to excellence are unmatched.
Chief Marketing Officer & SVP
Tier One transformed our Monday.com setup into a true creative operations engine. Centered on people, process, and technology, they clarified ownership, streamlined workflow, and gave us real-time visibility from brief to in-market assets.
Senior Manager, Marketing Services, Bobcat
Action without discovery is deprived of purpose, meaning, and intent. In every engagement, we assume nothing and focus on listening and learning intently. Our consultative approach negates bias, creates a level playing field, and ensures a common starting point. Only then do we co-create your marketing roadmap supported by our deep industry expertise.
case study
provided: PROCESS IMPROVEMENT SERVICES
Marketing Operations Process Audit & Reengineering
Challenge
A major enterprise pharmaceutical company collects and processes enormous amounts of data, born from myriad stock reports, market research, statements of work, and customer analyses, causing runaway “analysis paralysis” and hampering the creation of actionable KPIs.
Action
Sorted and classified the data within a single database, and refined data reports by prioritizing data gaps and identifying valuable patterns within the data streams, resulting in achievable KPIs.
Result
Reduced data flow by 23%; improved KPIs achievability by 76%; increased stakeholder awareness by 18%.
case study
provided: CONSULTING SERVICES
Marketing Operations Process Audit & Reengineering
Challenge
A major multinational media organization that provides specialized content for its global clients struggles with inconsistencies in writing styles and conventions and faces missed deadlines and inefficiencies due to having a remote workforce in ten different countries.
Action
Analyzed all work processes and reimagined the client’s customer journey resulting in the automation of repetitive processes and the focus on improving customer satisfaction.
Result
Improved customer satisfaction by 67%; boosted profitability by 23%; increased services lines by 15%.
case study
provided: CREATIVE SERVICES
Marketing Operations and Workforce Strategy Engagement
Challenge
A major enterprise financial services firm with a massive internal marketing headcount is hemorrhaging marketing dollars with ineffective and disconnected campaigns while showing decreased efficiency in speed-to-market.
Action
Created a work-tiering methodology that consolidated messaging, while re-aligning the workforce with a completely redesigned marketing workflow and lifting and shifting hundreds of marketing personnel.
Result
Created annual savings of $1M; improved speed-to-market by 25%; reduced staff by 250+.
case study
provided: MANAGEMENT SERVICES
Data and Supply Chain Audit and Restructuring
Challenge
With continuous growth and only sporadic patchwork improvements, an enterprise consumer goods supplier has lost agility, contributing to sluggish data analyses, bloated internal operations, an unresponsive supply chain, and an unrevised brand message, resulting in a product life-cycle decline and diminishing market share.
Action
Thoroughly analyzed, tested, and restructured data flow and provided insights into how the improved, streamlined data could yield deeper market insights and improve customer satisfaction. Translated these findings into actionable supply chain process improvements that shortened the product-to-market time.
Result
Improved speed to market by 30%; improved efficiency by 40%; identified minimum savings of 15%.
I had the chance to work with the team during significant supply challenges during Covid and raw material shortages. The transparency and collaborative approach that they brought helped take a major disruption to our business and put in place a successful mitigation plan which also helped further de-risk our supply chain going forward.
Head NA Direct Procurement
The team did a great job listening to our needs and holding the account teams accountable for implementing aligned changes to our partnership / processes, resulting in an improved partnership model.
Director of Channel Commercialization
Over the years, I have had the privilege of working closely with the team, and it has been nothing short of a pleasure. They are extremely professional, exceptionally dedicated to their company and clients and, most importantly, they have an innate ability to approach all situations with the utmost positivity. Their positivity is contagious, and it has undoubtedly contributed to the success of our partnership.
Beyond their exceptional professionalism, they are team players in every sense. Their collaborative spirit has been an invaluable asset to our client-agency relationship.
Senior Director of Marketing
CLIENT case study
provided: Technology
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Challenge
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Action
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Result
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